A clear basis for working together.

1. The agreement

The agreement consists of the accepted proposal, these terms and any later written changes agreed by both sides. The proposal takes priority if it clearly changes a standard term. “Client” means the person or organisation entering the agreement; “andyism” means the independent service provider identified in that proposal.

Services are available internationally, subject to platform restrictions, sanctions, export controls and any laws that apply to the parties. The agreement is written in English and project communication will normally be in English.

2. Age and authority

Anyone may make a general enquiry. A person under 18 cannot enter the service agreement or make project payments alone: a parent or legal guardian must review and enter the agreement as the Client, approve the payment and remain responsible for the project. A person acting for a business, community or other organisation confirms that they have authority to instruct and bind it.

3. Scope, assumptions and changes

The proposal describes the deliverables, included systems, dependencies, estimated schedule, exclusions and any acceptance criteria. Estimates depend on the information and access available at the time. Work outside that scope is a change request and may alter the price or schedule; it will not be charged without written approval.

Unless the proposal says otherwise, a fixed-price project includes two reasonable rounds of revisions to bring the agreed deliverables into line with the agreed scope. New features, changed direction, repeated content replacement and revisions requested after approval are additional work.

4. Prices, VAT and third-party costs

Website prices are guide prices in pounds sterling (GBP), not automatic offers. andyism is not currently VAT registered, so VAT is not added. The written quote states the final andyism charge for the agreed scope. Hosting, domains, premium plugins, paid APIs, licences, marketplace assets and other third-party costs are included only when the proposal says so or the Client separately approves them.

Any conversion charge, receiving-bank fee or payment-provider fee imposed directly on the Client is outside andyism’s control. No optional charge will be added through a pre-ticked box or without agreement.

5. Deposits, invoices and payment

Unless the proposal says otherwise, fixed-price work uses a 50% booking deposit with the balance due when the agreed work is ready for handover. Larger projects may use staged milestone payments. Recurring support is normally invoiced in advance. Invoices are due within seven calendar days.

Work and support may be paused while an invoice is overdue, after reasonable notice. Deliverables, credentials or production changes do not have to be released before cleared payment is received, except where consumer law requires otherwise. Statutory rights are not affected.

6. Timing and Client responsibilities

The Client must provide accurate requirements, lawful content, timely feedback, decisions, access and any required third-party accounts. The Client should keep independent backups and must have permission to provide all content, code, data, brands and accounts supplied for the work.

Schedules are estimates unless the proposal expressly guarantees a deadline. A delay in feedback, content, access, payment or a third-party dependency may move the schedule. If the Client is unavailable for more than 20 business days, the project may be rescheduled and completed work invoiced.

7. Access, security and platform rules

Access should be limited to what the work requires and removed or rotated after handover. Passwords, API keys, recovery codes and private keys must not be sent through the public enquiry form or ordinary email. A more suitable transfer method should be agreed where sensitive credentials are necessary.

The Client remains the owner and administrator of their accounts. The Client must follow the rules of Discord, Microsoft, Mojang, Roblox, hosting providers, marketplaces and any other platform used. andyism will not knowingly implement malware, credential theft, unauthorised access, deceptive automation, unlawful surveillance, cheating tools or other abusive systems.

8. Reviews, testing and acceptance

The Client should test deliverables and provide one consolidated list of in-scope issues within five business days of a review request or within the period stated in the proposal. A delayed review can move the delivery date. Acceptance does not remove the limited defect support described below or any statutory consumer right.

9. Ownership and licences

After full payment, the Client receives ownership of bespoke final deliverables created solely for that Client, to the extent ownership can legally transfer. andyism keeps ownership of pre-existing tools, reusable know-how, generic components, templates and internal working files, while granting the Client a perpetual licence to any such component embedded in a paid deliverable as needed to use that deliverable.

Third-party software, fonts, themes, plugins, APIs and assets remain subject to their own licences. Drafts and unused concepts are not transferred unless agreed. Client work, names, screenshots or results will not be published as a case study without the Client’s approval.

10. Cancellation and the consumer cooling-off period

A UK consumer entering a distance contract will normally have 14 days from the day after the agreement is made to cancel without giving a reason, subject to legal exceptions. If the consumer expressly asks for work to start during that period, they may have to pay a proportionate amount for work properly completed before cancellation. If the service is fully performed during that period after the required express request and acknowledgement, the cancellation right may end.

Business clients and cancellations outside a statutory cooling-off period must pay for completed work, approved third-party commitments and any non-recoverable costs up to cancellation. Any remaining unused amount will be refunded. andyism may end the agreement for material non-payment, unlawful instructions, abuse, security risk or a serious unresolved breach, after notice where reasonably possible.

11. Model cancellation notice

A consumer may cancel by emailing [email protected] with an unambiguous statement, or by using the following wording:

12. Defects, support and third-party changes

Unless a proposal gives longer support, reproducible defects that make a delivered item materially differ from the agreed scope can be reported within 14 days of handover and will be corrected without an additional labour charge. New requirements, content changes, misuse, unsupported modifications and third-party updates are not defects.

Platforms, APIs, games, plugins, hosts and browsers can change without notice. No promise is made that a third-party service will remain available or unchanged. Ongoing monitoring, updates, response targets and emergency work are included only in an active support plan.

13. Confidentiality and data

Each side will use reasonable care with non-public information received for the project and will use it only for the agreement, except where disclosure is legally required or the information is already lawfully public. Personal information is handled as described in the privacy notice.

14. Liability

Nothing limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or a consumer’s statutory rights. For a consumer, andyism is responsible for reasonably foreseeable direct loss caused by a breach, but not business losses arising from a consumer project.

For a business Client, neither side is liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings. Subject to liabilities that cannot be limited, andyism’s total liability arising from an agreement will not exceed the amount the Client paid under that agreement. andyism is not responsible for failures caused by Client systems, unauthorised Client changes, third-party platforms or events reasonably outside its control.

15. Complaints, law and contact

Questions, cancellation notices and complaints can be emailed to [email protected]. A complaint will normally be acknowledged within two business days and a substantive response aimed for within ten business days.

The agreement is governed by the law of England and Wales. Courts in England and Wales have jurisdiction, but a consumer keeps any mandatory rights and may be able to bring a claim in the part of the UK or country where they live where applicable law allows.

16. Changes to these terms

The version accepted with a proposal continues to govern that agreement. Updated website terms apply only to later agreements unless both sides expressly agree otherwise.